SDL
Designing reliable interfaces for modern laboratories
Designing reliable interfaces for modern laboratories
We partnered with SDL to design a laboratory software experience built for accuracy, speed, and trust. By aligning digital workflows with real-world lab processes, introducing role-based dashboards, and embedding error-preventive UX patterns, we transformed complex, data-heavy operations into clear, reliable interfaces.
SDL is a laboratory software platform supporting technicians, pathologists, and administrators in managing
high-volume, data-critical lab operations. The system needed to deliver speed, accuracy, and reliability
while handling complex workflows such as sample lifecycle management, test processing, reporting, and
compliance.
Key challenges included mitigating error-prone workflows in time-sensitive environments, organizing dense
and data-heavy interfaces to reduce cognitive overload, and offering clear visibility across sample status,
results, and operational metrics.
Workflow-Aligned IA:
Structuring interfaces to mirror real-world lab processes—from sample intake to result validation—reducing friction and improving overall task flow.
Role-Based Experiences:
Distinct, tailored viewports and metrics for technicians, pathologists, and administrators to ensure faster decision-making and fewer distractions.
Error-Preventive UX:
Introducing inline validations, clear status indicators, and contextual alerts to proactively reduce errors in critical diagnostic steps.
Each feature was designed around real laboratory workflows—helping teams work faster while reducing the risk of error. Tasks follow a clear, logical progression, allowing users to stay focused without second-guessing their actions. This ensures smoother operations even in high-volume, time-sensitive environments.
Sample Tracking
End-to-end visibility of sample status from collection through to final reporting.
Smart Validations
Proactive error prevention and smart alerts during data entry and approvals.
Lab Analytics
Real-time insights into lab performance, turnaround times, and operational bottlenecks.
Compliance UX
Transparent, audit-ready records designed to satisfy strict quality and regulatory requirements.
OUTCOMES
The redesigned experience delivered measurable improvements across day-to-day lab operations.
30%
Faster Execution
Increased task execution speed in high-volume, time-sensitive lab environments.
Zero
Critical Errors
Proactive alerts and inline verification significantly reduced operational mistakes.
2x
User Confidence
Pathologists and technicians reported higher clarity and trust in result interpretation.
We design for environments where every interaction matters. By translating complex laboratory processes into
intuitive, reliable interfaces, we help lab-tech companies build software that teams trust and adopt.
The Result: Scalable, error-resistant systems that empower laboratories to deliver accurate
results—efficiently and confidently.
Petrus
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